Embrace change
No matter where you’re coming from or how you look at it, change can be scary. Embracing experimentation and change is really the new norm in business, and you can either be a part of the changes, or be left behind.
Don’t fear failure. We’ll all fall down a few times, but we all learn from this, probably more than our successes.
Challenge the status quo
So, sometimes we’ve heard an idea before and it has or hasn’t worked…. if you believe you are in the right, or have a great idea, stand up for yourself and be heard. We will respect you for it if you have thought it through and can confidently explain your logic.
Context is everything
Often the circumstances that form the setting for your new concept/project can really help to you deliver your communication. When preparing for a conversation about a project, we are so focused on the outcome, that we forget we haven’t taken the person on the journey and the receiver doesn’t quite understand your message. So, take them on the journey and explain the context.
Problems are opportunities … in disguise
There’s always hurdles in business, especially working in a business that is focussed on improving client experience AND has growth goals. This involves change, and change is never easy. So, even though it might feel a bit messy and unclear, keep a positive mindset. Accept that problems are inevitable, be objective and see the situation as a learning tool.
Seek simplicity
Use less words, and make them meaningful. People are busy, and if you say too much sometimes minds wander. A simple formula is to state the obvious (what you want to discuss), give you direct opinion (keep it short) and follow up with a rock-solid example of why.
Good old fashioned dialog
This is probably the most important one, and if you only remember one thing from these themes – this is it: If you have something important to share, go and speak to the person. We’re all busy, and all of our inboxes are bursting at the seams.
There is no I in team
You’ve heard this phrase before… we are a huge believer in collaboration and teamwork, especially in an integrated business. Many of us work on the same clients and it’s important everyone is in the loop. This is a large reason why we have implemented pre and post meetings for our client meetings, along with agendas and client calendars that help close the loop. But also, just make an effort to help and connect the dots when needed.
Follow through
Accountability is something you’ve heard before. We love it when our people own their world. Really own it, and be proud of their contributions. The quickest way to earn independence and ownership of projects is to prove yourself with follow through. Have tasks completed before leaders get the chance to ask for them.
We’re all human
This is the last tip to surviving Altus. You must be accountable for your actions. Accidents happen and everyone, even those who think they are perfect will inevitably make mistakes. Success comes from owning up to them and learning from them. Don’t be ashamed to admit mistakes, we’ve all made SEVERAL ourselves over the years. We will respect you more for your honesty than if you are defensive and pass blame.
